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All orders within Australia are carefully packaged in our signature gift-ready packaging and shipped via trusted carriers. We take great care to ensure your items arrive in pristine condition.
| Method | Timeframe | Cost |
|---|---|---|
| Standard | 5-7 business days | $9.95 / Free over $150 |
| Express | 2-3 business days | $19.95 |
| Next Day | Next business day | $29.95 |
Next-day delivery is available for orders placed before 12pm AEST to select metro areas.
Complimentary shipping on all orders over $150. This applies to standard shipping within Australia. No code required—the discount will be automatically applied at checkout when your order qualifies.
Free shipping is calculated after any discounts are applied. Gift cards and taxes do not count toward the shipping threshold.
We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and order weight.
Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges are determined by your local customs authority.
Once your order ships, you will receive an email with your tracking number and a link to track your package in real-time. You can also view your order status at any time by logging into your account and visiting the Orders section.
If you have not received tracking information within 3 business days of placing your order, please contact us at hello@thelunivaaqgroup.com.
Orders are processed within 1-2 business days. During peak periods (such as holidays and sales), processing times may be slightly longer. You will receive a confirmation email once your order has been placed and another when it ships.