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Standard shipping within Australia typically takes 5-7 business days. Express shipping delivers within 2-3 business days, and next-day delivery is available for orders placed before 12pm AEST to select metro areas.
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically ranging from 7-21 business days. Shipping rates and delivery estimates are calculated at checkout based on your location.
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also view your order status by logging into your account and visiting the Orders section.
We offer Standard Shipping ($9.95, free over $150), Express Shipping ($19.95), and Next Day Delivery ($29.95) for select areas. All orders are carefully packaged in our signature gift-ready packaging.
We offer a 30-day return policy on all unopened items in their original packaging. For hygiene reasons, opened skincare, fragrance, and personal care products cannot be returned unless damaged or defective.
To initiate a return, log into your account and visit the Orders section, or contact our customer service team at hello@thelunivaaqgroup.com. We will provide you with a prepaid return label and instructions.
Refunds are processed within 5-10 business days of receiving your returned item. The refund will be credited to your original payment method. You will receive an email confirmation once your refund has been processed.
Yes, all LUMIVEDA products are cruelty-free and we never test on animals. We are committed to ethical sourcing and sustainable practices throughout our supply chain.
Most of our skincare products have a shelf life of 24-36 months unopened. Once opened, we recommend using products within 6-12 months. Each product displays a Period After Opening (PAO) symbol indicating the recommended usage period.
Each product page includes detailed information about skin types and concerns. For personalized recommendations, contact our skincare specialists at hello@thelunivaaqgroup.com or use our Skin Quiz to discover your ideal routine.
Click "Sign In" and then "Forgot Password" on the login page. Enter your email address and we will send you a secure link to reset your password. The link expires after 24 hours for security purposes.
For security reasons, email address changes require verification. Please contact our customer support team at hello@thelunivaaqgroup.com with your current email address and the new email you wish to use.
You can request account deletion through your Account Settings page under "Danger Zone", or by contacting our support team. Please note that this action is permanent and cannot be undone.